“On his way to a meeting Qendron Kastrati, the mayor of the Kosovo city of Kamenica and an ethnic Albanian, greets a member of staff, an ethnic Serb. Mr Kastrati does not speak Serbian and the two struggle to share more than a few words.

This is why Mr Kastrati says he has done something highly unusual in this tiny Balkan state: he appointed a Serb deputy mayor to communicate not only with his employees but also with his Serb constituents, which comprise about 5 per cent of the municipality’s population.” (Financial Times)